How We Handle Account And Wallet Data
We collect the details needed to open and protect your account, such as contact information, verification results, login events and records connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use these records to confirm that an account request came from you,
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match wallet status, investigate failed payment references and keep an accurate account history. Device type, browser settings, IP-related signals and cookie events may help us detect unusual access or restore a session. We do not describe these records as a reason to send unrelated messages. We
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keep data only for the period needed for account operation, security checks, dispute handling or legal duties. Processing and access depend on local law. You can ask our support team what data is held, request a correction, or ask whether deletion is available for your case.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.